Can I switch plans later?

Yes. Upgrade or downgrade any time — we prorate the difference automatically.

What happens if I hit my monthly request limit?

We’ll let you know before you hit it. You can upgrade in one click or buy a one-off top-up pack on the same Billing page.

Do recipients need an account?

Never. They open a link, follow the chat, and submit. PhotoBrief handles the rest.

Is annual really 20% off?

Yes — pay yearly and the effective monthly price drops by 20%, on every paid plan.

I don’t know what photo to take

Re-read the prompt at the top of the chat — it tells you exactly what to capture. If there’s an example image, tap it to enlarge. Still unsure? Take your best guess; the AI will tell you if something’s off and let you retake.

My photo was rejected or flagged

The AI looks for things like blurriness, low light, the subject being too far away, or the wrong angle. The feedback message tells you what to fix. Move closer, hold the phone steady, and turn on the flash if it’s dark.

I already submitted — can I add more?

Yes, but only if the business asks for more. They’ll send you a new link that opens straight to the items they need re-done.

How do I ask for more photos?

Open the submission, click Ask for more, tick the shots that need retaking, add a one-line note for each, and send. Your customer gets a fresh link that only shows the flagged items.

I can’t find my request

Search your email or texts for the message from the business. The link works on any device — just tap it again to pick up where you left off.

I’m on mobile — does this work?

Yes, the recipient experience is built for phones. The camera button opens your phone’s camera directly so you can shoot photos right in the chat.

I hit my monthly request limit

Either upgrade your plan from Settings → Billing or buy a one-off top-up pack (25, 100, or 500 extra requests) on the same page. Top-ups last until the end of your current billing period.

Can I show my own logo to customers?

Yes — head to Settings → Brand to upload your logo and pick your brand colour. Both show up on the chat page your customer sees.

Something looks confusing

Reach out to the business that sent you the request — they can guide you through it or send a fresh link if anything has gone wrong.

Can I switch plans later?

Yes. Upgrade or downgrade any time — we prorate the difference automatically.

What happens if I hit my monthly request limit?

We’ll let you know before you hit it. You can upgrade in one click or buy a one-off top-up pack on the same Billing page.

Do recipients need an account?

Never. They open a link, follow the chat, and submit. PhotoBrief handles the rest.

Is annual really 20% off?

Yes — pay yearly and the effective monthly price drops by 20%, on every paid plan.

How do I ask for more photos?

Open the submission, click Ask for more, tick the shots that need retaking, add a one-line note for each, and send. Your customer gets a fresh link that only shows the flagged items.

I hit my monthly request limit

Either upgrade your plan from Settings → Billing or buy a one-off top-up pack (25, 100, or 500 extra requests) on the same page. Top-ups last until the end of your current billing period.

Can I show my own logo to customers?

Yes — head to Settings → Brand to upload your logo and pick your brand colour. Both show up on the chat page your customer sees.

Pricing

Simple, transparent pricing

Start free. Automate intake with Pro. Coordinate your team with Business. Scale with Enterprise.

Backed by our 30-day money-back guarantee. Cancel anytime.

Free

Try the request workflow.

$0

Forever free

Join waitlist

First-pass guarantee — rejected requests are refunded
3 requests / month
1 user
Built-in templates
Basic request links
Basic AI quality checks
PhotoBrief branding

+ 1 more

Starter

Look professional, instantly.

$15/mo

Billed $180/yr · save 21%

Request beta access

First-pass guarantee — rejected requests are refunded
25 requests / month
1 user
Logo + brand color
Branded request page
Custom intro & completion messages
Standard AI checks + AI summary

+ 4 more

Pro

Automate intake, end to end.

$40/mo

Billed $480/yr · save 18%

Request beta access

First-pass guarantee — rejected requests are refunded
Everything in Starter
150 requests / month
3 users
Custom Photo Guides
AI Guide Generator
Advanced AI quality gate

+ 7 more

Team

Run the whole operation.

$80/mo

Billed $960/yr · save 19%

Request beta access

First-pass guarantee — rejected requests are refunded
Everything in Pro
500 requests / month
10 users
Team assignments & reviewer roles
Shared internal notes
Team activity history

+ 6 more

Business

Scale and integrate.

$150/mo

Billed $1800/yr · save 25%

Talk to us

First-pass guarantee — rejected requests are refunded
Everything in Team
1,500+ requests / month
25+ users
Multiple workspaces / locations
Custom domain
White-label recipient pages

+ 4 more

✓ First-pass guarantee included on every plan. Rejected submissions are refunded — they don't count against your monthly request allowance.

Prices in USD. Cancel anytime. Annual plans billed yearly.

Questions, answered.

30-day money-back guarantee

If PhotoBrief isn't a fit in your first month, email us and we'll refund you.

Join waitlist